play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 5661347429
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely access your account. No password or email is required, making it a convenient and easy login process.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. Wait for the signal to be stable before clicking "send OTP," as a weak connection may cause delays. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active number associated with your account. If your number has changed, send your updated KYC details to the customer support team via email to facilitate a smooth account transfer. This will help resolve any login issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and enjoy the updated app. This will ensure you have the most recent features and functionality.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for money earned from gaming activities, not bonus rewards. You cannot withdraw bonus money collected within the app.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all your Know Your Customer (KYC) details within the app. This includes saving your Aadhar card, UPI information, and all bank account details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in this app typically takes anywhere from 30 minutes to 3 hours, thanks to its fast and stable services. However, payment delays can occur, requiring a wait of up to 24 hours in some cases. This delay can prolong the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus earnings can only be used for gaming purposes and cannot be withdrawn. Any winnings from games played using the bonus can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to the settings to check your transaction history. If your withdrawal request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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